Buying and designing fine jewelry comes with important decisions, and we believe those decisions should be made with clarity and confidence. Below are answers to some of the questions we hear most often about our craftsmanship, services, and in-store experience.
Absolutely. We specialize in creating one-of-a-kind engagement rings and wedding bands designed around your story and style. During your consultation, we’ll discuss your vision, budget, and preferences. Then we’ll create a detailed digital rendering so you can see exactly what your piece will look like before we begin crafting it. Most custom bridal pieces take 3 to 6 weeks from start to finish.
Yes, we do this often. If you’d like to give your ring a fresh look or update an older setting, we can design a completely new piece around your original diamond or gemstone. It’s a beautiful way to breathe new life into a ring while keeping the stone that matters most. We’ll walk you through design options and show you what’s possible during a free consultation.
Working with heirloom stones and family pieces is one of our favorite things to do. Whether it’s your grandmother’s diamond, a collection of small stones, or gold from a piece you no longer wear, we can incorporate them into a custom design that honors the past and fits your life today. Bring your pieces in and we’ll show you what’s possible.
Start by thinking about what you wear every day. Do you prefer simple and classic, or bold and modern? We’ll help you narrow things down during a consultation by showing you different styles and talking through what feels right. There’s no pressure, and we won’t steer you toward anything that doesn’t feel like you. Our goal is to create something you’ll love wearing for a lifetime.
Yes. We can design matching wedding bands or coordinating pieces that complement your engagement ring perfectly. Whether you want bands that fit together seamlessly or pieces that share similar design elements, we’ll create something that feels cohesive and intentional. Many couples also choose to incorporate meaningful details like engraving or matching metal finishes.
We handle all types of jewelry repairs, from simple fixes to complex restorations. Common services include ring sizing, prong retipping, stone replacement, chain repair, clasp replacement, broken shank repair, pearl restringing, hinge repair, rhodium plating, and polish work. If something’s broken, loose, or doesn’t feel right, bring it in. We’ll give you an assessment and let you know what can be done.
Yes, all repair and restoration work is completed in our shop by our experienced jewelers. We don’t send your pieces out to third-party shops. This means faster turnaround times, better quality control, and the peace of mind that comes from knowing exactly who’s working on your jewelry. You can trust that your pieces never leave our care.
Most standard repairs take 3 to 5 days, though timing depends on the complexity of the work and our current workload. Simple fixes like a loose stone or chain repair might be done while you wait or within a day or two. More involved repairs like sizing, stone setting, or restoration work typically take about a week. We’ll give you an estimated timeframe when you drop off your piece.
Your jewelry is kept secure in our shop at all times. We track every piece carefully from drop-off to pickup, and we treat your items with the same care we’d give our own. Nothing leaves our facility during the repair process. We’re fully insured, and we take security seriously, so you can feel confident your jewelry is protected while it’s with us.
Yes, that’s exactly what we aim for. When restoring antique or estate pieces, we’re careful to preserve the original design, detail, and character that make them special. We’ll explain what needs to be done and show you options that maintain the integrity of the piece. Our goal is to bring it back to life without losing what makes it unique.
Yes. We offer free jewelry checks and cleaning for anyone, even if you didn’t purchase your jewelry from us. Bring your piece in and we’ll check to make sure stones and clasps are tight, then clean it using our ultrasonic cleaner and steamer while you wait. If we find anything that needs attention, we’ll explain it and give you a quote. There’s no obligation, and the check is always free.
We carry a variety of men’s jewelry including wedding bands, chains, bracelets, rings, and watches. We also specialize in custom men’s pieces, so if you’re looking for something specific or want to design a one-of-a-kind ring or chain, we can make it happen. Stop by to see what we have in stock or talk through custom options.
We size and repair men’s wedding bands, fix broken chains, replace clasps, and handle any other repairs your men’s jewelry might need. Whether it’s a simple resize or a more complex repair, we’ll take care of it with the same attention to detail we give every piece that comes through our shop.
Yes. We handle everything from basic battery replacements to full watch servicing for high-end luxury timepieces. We work on all brands, from Timex to Rolex and everything in between. Keep in mind that watch repair can be a detailed process, and depending on the watch and parts needed, it can take some time. We’ll evaluate your watch individually and give you an honest timeline.
We sell knives in our store, and we can also sharpen them for you. Our knife selection includes quality brands and styles, from pocket knives to fixed blades. If you’re looking for something specific or want to discuss customization options, stop by and we’ll walk you through what’s available. We’re happy to help whether you need a new knife or want to bring your current one back to life.
We offer jewelry appraisals for insurance, estate, and resale purposes. Every purchase from our store includes a complimentary insurance appraisal. For items not purchased from us, appraisals typically range from $120 to $150, depending on the number of pieces and complexity. You can walk in or schedule an appointment. If you walk in, you’ll need to leave your jewelry with us so we can complete a thorough evaluation.
Yes. We offer both traditional hand engraving and commercial laser engraving services. We can engrave jewelry, pens, tumblers, knives, guns, gift items, glass, and most metals and plastics. You can choose from custom designs, dates, quotes, letters, numbers, pictures, or even fingerprints. Each engraving project is unique and goes through a careful process from consultation to final product. Pricing starts at $30 and varies based on design complexity and material.
We don’t sell insurance directly, but every piece you purchase from us includes a complimentary insurance appraisal. You can take this appraisal to your insurance provider to add your jewelry to your homeowner’s or renter’s policy. If you need an appraisal for jewelry you already own, we offer that service for a fee. We’re happy to answer questions and point you in the right direction.
We specialize in custom and non-mass-produced jewelry, bridal pieces, and estate jewelry. Instead of carrying name-brand mass-produced pieces, we source from master jewelry designers to bring you unique, high-quality items you won’t find in chain stores. We also create custom designs from scratch, so if you can’t find what you’re looking for, we can make it for you.
Yes. We buy all precious metals including gold, silver, platinum, and palladium in any karat. We also purchase diamonds, gemstones, estate jewelry, broken or tangled jewelry, bullion, coins, and even vintage or collectible costume pieces. Walk-ins are welcome, though appointments are preferred. We pay by check, and you’ll need a valid government ID and legal right to sell. Our approach is built on integrity and transparency, and our first goal is always educating you on the best way to sell your pieces, even if that’s not with us.
We’re committed to sourcing diamonds and gemstones responsibly. We work with trusted suppliers who follow ethical practices and industry standards. If you have specific concerns or questions about sourcing for a particular stone, we’re happy to discuss it with you during your consultation. Transparency matters to us, and we want you to feel confident in your purchase.
Yes. We offer a 1-year repair warranty on all work we complete. This warranty covers the specific repair area or item we fixed, and it applies to manufacturing issues, not damage from negligence. If you bring your piece back and it falls under the warranty, we’ll evaluate it and take care of it. We stand behind our work, and we want you to feel confident that your jewelry is in good hands.
While our designs are world-class, our home is right here in the local community. We invite you to step into our boutique to feel the weight of our metals, see the fire in our stones, and discuss your vision face-to-face. Whether you’re stopping by after a Saturday morning at the Farmer’s Market or looking for a private consultation, our doors are open to help you find or create something truly extraordinary.
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